Terms & Conditions


Gardencare Direct website is operated by the distributorof branded garden equipment products in Ireland. This website is aimed solely at users who access it from Northern Ireland, Republic of Ireland and UK Mainland only.

As a user you acknowledge your use of this website andany purchase of products is subject to the terms and conditions listed below. We reserve the right to make changes to the website and these terms and conditions at any time.

Purchase of Products

Orders can be accepted for delivery to Northern Ireland, Republic of Ireland and UK Mainland addresses only.

The price you pay is the price displayed on the website at the time we receive your order. All prices shown are inclusive of VAT payable at the appropriate country rate.

On receipt of your payment we will confirm acceptance ofyour order by an email sent to the address you have given on your order.  Acceptance of your order creates a legally binding contract between us. We reserve the right not to supply you at our discretion.

Title to products purchased on this website will pass toyou on delivery provided that we have received payment in full for the products.

Machinery Delivery options

Total orders over £200/€220 will be delivered free of charge to one address. For total orders under this amount there is a £15/€17 delivery charge. This will be included in your total order price, when placing your order.

Direct Delivery (Product will be shipped directly to address in the box)

Deliveryon lawnmowers and small handheld products will be made within 48 hrs of purchase directly to the delivery address unless specified otherwise. There maybe a minimal amount of assembly required. All Ride on lawnmowers are excluded from 48 hour delivery these products will be delivered within 7 days built andready to use by your local Gardencare retailer.

We will Endeavour to deliver your order within the 48 hours however, please allow up to three working days as this service is not guaranteed.  Delivery will be between 9amand 6pm no time specifications can be applied.

Ready to go Delivery (Delivered to door by local retailer)

Deliveryon lawnmowers and small handheld products will be made within 14 days ofpurchase to the delivery address unless specified otherwise. The product will be assembled and ready to use brief information on operation of the productwill also be given. Ride on lawnmowers are excluded from the 48 hour deliverythese products will be delivered within 7 working  days built and ready to use by your local Gardencare retailer.

48 hour delivery applies only to addresses in Northern Ireland and the Republic ofIreland, please contact us for areas outside of this.

All orders for direct delivery received by 3pm Monday to Friday will be despatchedsame working day. Orders placed on Friday will be despatched but not delivered until the following Tuesday.

We do not offer Saturday or Sunday despatch ordelivery.

Parts Orders are subject to the below shipping charges



£0.00 - £10.00


£10.00 - £20.00


£20.00 - £200.00




Cancellations and Returns

You have the right to cancel your order at any timebefore delivery. If you wish to do so you can contact us by phone on Telephone:Freephone 0800 0181312 (NI) Freephone 1800 905 036 (ROI) or by email to info@gardencaredirect.com


We offer a 30 day period from point of delivery during which time you are free to examine the goods received. If you are unhappy with your product for any reason you may return it providing it is boxed in its original packaging and unused.The cost of carriage will be deducted from any refund issued.

All returned products will be examined before any refundis issued. We reserve the right to refuse a refund and recover our costs in theevent that a product is returned and found to have been misused in any way.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.


Gardencare Direct work in partnership with a secureinternet payment gateway to ensure all information you give us during the orderprocess is encrypted before transmission via the World Wide Web. If any otherinternet user should intercept the communication they will only be able to seeit in the encrypted form.


All Garden Care Direct products carry a manufacturer’swarranty, the period of which varies according to the product. The warrantyperiod starts from the date of purchase and is conditional on the product beingserviced at the recommended intervals by a Garden Care Direct authorised dealer.

Qualifying for Gardencare5 year warranty.

Products eligible for 5 year warranty are all petrollawnmowers including tractor type.

The warranty covers faults which may occur due to faultycomponents or workmanship but excludes consumable items, fair wear and tear ordefects caused by misuse.

Certain components are covered by their ownmanufacturer’s warranties. A copy of our full warranty terms and conditions canbe obtained on request to the Warranty Department at the address shown below.

Product must be registered at gardencaredirect.com orthrough a garden care retailer; we will undertake to send reminders at 10 monthintervals to remind you a service is due on your product to keep it within the5 year warranty. Machinery must be serviced by a registered Gardencareretailer.

After each service the product will be warranted for afurther 12 months up to a maximum 5 years


We will use the information you provide solely for thepurposes of processing your order or enquiry.

Details required as part of the payment process forsecurity and validation checks will be passed to Ulster Bank Ltd.

Your name, address and telephone number will be passed toyour Gardencare Direct retail outlet to allow them to deliver your order.

Other than the above we will not provide your personaldetails to any third party.


This website its design content software andfunctionality is copyright. Images, logos, text, software and functionality iseither owned or licensed to Gardencare Direct all rights are reserved. You arepermitted to use material for your own personal non-commercial use only anyother use is strictly prohibited.


Whilst we have made every effort to ensure that thecontent of this website is as accurate as possible we do not guarantee thecontent will be free of errors.

To the fullest extent permitted at law we shall not beliable for any kind of loss or damage from action taken or reliance placed oninformation contained on the site.

Nothing in these terms and conditions excludes ourliability for death or personal injury to the extent permitted by law.


Gardencare Direct

Ballynahinch Road


Belfast BT8 8DJ

Telephone NI:    Freephone        0800 0181312     (NI)

Telephone ROI:  Freephone       1800 905036       (ROI)

Reg.No. NI003426

VAT Registration Number GB 251 8867 33

Office Hours - 9am-5pm Mon - Fri, or email info@gardencaredirect.com

This site and all contents are © 2011 Gardencare Direct