Shipping & Returns

Delivery Charges

There are no delivery charges for any of our petrol lawnmower orders. All other orders will be subject to a delivery charge of £15/€19. This will be included in your total order price, when placing your order.

Direct Delivery (Products will be shipped directly to address in the box) 

Delivery on lawnmowers and small handheld products will be made within 48 hours of purchase directly to the delivery address unless specified otherwise. There may be a minimal amount of assembly required. We are unable to ship Mountfield and AL-KO machinery into the UK.

All ride-on lawnmowers are excluded from 48 hour delivery - these products will be delivered in the North and South of Ireland within seven working days, built by your local Gardencare retailer and ready-to-use.

Ready-To-Go Delivery (Delivered to your door by your local Gardencare retailer)

Delivery on lawnmowers and small handheld products will be made within 14 days of purchase to the delivery address unless specified otherwise. 

The product will be assembled and ready to use and brief information on the operation of the product will also be given. 

Ride-on lawnmowers are excluded from 48 hour delivery; these products will be delivered within seven to ten working days built by your local Gardencare retailer and ready to use.

This service is only available in the North and South of Ireland.

48 Hour Delivery

48 hour delivery applies only to addresses in Northern Ireland and the Republic of Ireland, please contact us for areas outside of this.

All orders for direct delivery received by 3pm Monday to Friday will be dispatched on the same working day.

Orders placed on Friday will be dispatched but not delivered until the following Tuesday. 

We do not offer Saturday or Sunday dispatch or delivery.

Parts Orders are subject to the below shipping charges

ORDER VALUE

SHIPPING COSTS

£0.00 - £10.00

£3.50

£10.00 - £20.00

£3.99

£20.00 - £200.00

£4.99

We are unable to ship internationally (outside uk & Ireland) at present

Cancellations 

You have the right to cancel your order at any time before delivery. If you wish to do so you can contact us by phone on Telephone: Freephone 0800 0181312 (NI) Freephone 1800 905 036 (ROI) or by email to info@gardencaredirect.com


Returns

Gardencare offer a 30 day period from point of delivery during which time you are free to examine the goods received. If you are unhappy with your product for any reason you may return it providing it is boxed in its original packaging and unused. The cost of carriage will be deducted from any refund issued.

All returned products will be examined before any refund is issued. We reserve the right to refuse a refund and recover our costs in the event that a product is returned and found to have been misused in any way.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.